Returns & Refunds

At Nex AUTO, we want every customer to feel confident in their purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process in accordance with the guidelines below.

1. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • The return request is submitted within 30 days of the delivery date.

  • The item is unused, undamaged, and in its original packaging, including all components, accessories, and documentation.

  • The product has not been installed, modified, or tampered with.

  • Proof of purchase (order number, receipt, or invoice) is required.

Items that cannot be returned include:

  • Installed or used parts

  • Electrical or electronic components (due to testing and compatibility risks)

  • Custom-ordered or special-order parts

  • Items marked as Final Sale or Non-Returnable

2. Return Authorization

Before sending any product back, customers must obtain a Return Merchandise Authorization (RMA).

To request an RMA:
📧 Email: Info@axiamarket.com
📞 Call: 929-430-8827

Returns sent without an approved RMA may be rejected or delayed.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item was shipped incorrectly, arrived damaged, or is defective upon arrival.

  • Nex AUTO is not responsible for returns lost or damaged in transit. We recommend using a trackable and insured shipping method.

  • If the return is approved due to a Nex AUTO error, a prepaid return label will be provided.

4. Inspection & Approval

Once we receive the returned item, our team will inspect it to ensure it meets return criteria.
Returns may be denied or partially refunded if:

  • The item is used, installed, damaged, or missing parts

  • Packaging is destroyed or incomplete

  • The product differs from the condition originally shipped

Inspection typically takes 3–5 business days after delivery to our facility.

5. Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refund timeline:

  • Processing: 3–5 business days after inspection

  • Bank/credit card posting: Up to 7 business days, depending on financial institution

Refunds may be reduced by:

  • Shipping charges (unless the return is due to Nex AUTO error)

  • Restocking fees (see below)

6. Restocking Fees

A 15–25% restocking fee may apply for:

  • Incorrectly ordered parts

  • Buyer’s remorse or non-defective returns

  • Open-box items that remain resellable but not in original sealed condition

Restocking fees help cover inspection, handling, and repackaging costs.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect or not as described

Please contact us within 48 hours of delivery with photos and a description of the issue.

Nex AUTO will:

  • Investigate the claim

  • Provide replacements, refunds, or solutions as appropriate

  • Cover return shipping for verified claims

Claims submitted after 48 hours may not be eligible for compensation.

8. Exchanges

Exchanges are processed as returns. Once your return is approved and refunded, you may place a new order for the desired item.

9. Non-Delivery or Lost Packages

If a package is marked “delivered” but not received:

  • Contact us within 3 business days

  • We will coordinate with the shipping carrier to investigate

Replacement or refund eligibility depends on carrier confirmation and investigation results.

10. Contact Information

For return requests, RMA numbers, or policy questions, contact us:

Nex AUTO
📧 Email: Info@axiamarket.com
📞 Phone: 718-912-9802
📍 Address: 30 N GOULD ST STE N SHERIDAN, WY 82801, United States