Shipping Policy

At Nex AUTO, we work hard to ensure your order arrives safely, quickly, and accurately. The following policy outlines how we process, ship, and deliver orders across the United States.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons or high-volume periods, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Times

Nex AUTO partners with trusted carriers such as USPS, UPS, FedEx, and other reputable delivery services.

Estimated delivery times (after processing):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight / Next-Day Shipping: 1 business day (where available)

Delivery time estimates are not guaranteed and may vary based on carrier conditions, weather, or unforeseen delays.

3. Shipping Rates

Shipping rates are calculated at checkout and depend on:

  • Destination address

  • Weight and dimensions of the item

  • Selected shipping method

Promotional or free shipping may be available on select items or order totals.

4. Shipping Restrictions

We currently ship to all 50 U.S. states.
At this time, we do not ship to:

  • PO Boxes (for certain oversized items)

  • APO/FPO addresses

  • International destinations

If you are unsure whether we can ship to your location, please contact us before placing your order.

5. Order Tracking

Once your order has shipped, you will receive an email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery date

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

6. Delivery Issues

Delayed Deliveries

Nex AUTO is not responsible for delays caused by shipping carriers, weather events, customs, or factors outside our control.

Lost or Stolen Packages

If a package is marked as delivered but you did not receive it, contact us within 3 business days so we can open a carrier investigation.

Resolution may include:

  • Replacement item

  • Refund

  • Claim submission to the carrier

Eligibility depends on carrier findings.

Incorrect Address

Customers are responsible for providing accurate shipping information.
Nex AUTO is not responsible for packages shipped to incorrect or incomplete addresses.

7. Oversized or Heavy Items

Some auto parts—such as bumpers, engines, transmissions, or large components—may require special freight shipping.
In such cases:

  • Additional fees may apply

  • Delivery may require scheduling

  • The carrier may request a signature upon delivery

We will notify you before shipment if special arrangements are needed.

8. Damaged Packages

If your order arrives damaged:

  1. Take photos of the packaging and the item

  2. Contact us within 48 hours of delivery

  3. Provide your order number and photos for review

Once verified, we will arrange a replacement or refund and handle the shipping claim.

Damage reported after 48 hours may not qualify for compensation.

9. Signature Requirements

Some high-value or oversized orders may require a signature at delivery for security reasons.
You will be notified prior to shipment if your order qualifies.

10. Contact Information

If you have shipping questions or need assistance, please reach out:

Nex AUTO
📧 Email: Info@axiamarket.com
📞 Phone: 718-912-9802
📍 Address: 30 N GOULD ST STE N SHERIDAN, WY 82801, United States